The Cellar and TheCellarOnline.com is a family run business dedicated to bring you the BEST wines at the BEST prices. We will work with you to find what you are looking for. In addition to working with you individually, we also offer our products for events at special rates (weddings, corporate functions, birthday parties, graduations, etc.).
Q: How can we offer such ridiculous low prices?
A: We are a family run business, including the website. Everything from the design and processing of on-line orders is handled in house. We do not pay anyone for any service or support associated with inventory or order processing.
Q: Are you a
REAL store?
A: Yes we are, we have been in business since September of 1997, in the city of El Sobrante. Located in the east bay, Northern California.
Q. Can I pick up my order personally and save on shipping?
A. Of course! Not only do we provide the lowest prices on the Internet for fine wine, but we’ll also help you save on shipping and handling too! During the checkout process, when selecting a method of shipment, just select “Pick-Up In-Store.” We will then process the order and e-mail you back an order confirmation when your order is ready to pick up. The best part of this option is that we don’t charge you any handling or processing fees.
This option is 100% free!Q. How can I reach you, if I still have questions?
A. Please don’t hesitate to call us 510-243-6600 or Toll free at 1-866-668-7734
Q. Do promotional coupons apply to all items in the store website?
A. Some items are excluded. Excluded items are mostly spirits which are priced more than 200 USD. Otherwise, promotional coupons apply to all other items.
Q. What are the restrictions related to free shipping offer?
A. Free Shipping Offers are Limited to the cost of shipping up to 12 bottles of wine only (1 case). Any orders containing more than 12 single wine bottles , shipping costs will be added accordingly. If you have any further questions please call us at 1-866-668-7734 or email us at
Info@TheCellarOnline.com. The following States are excluded from the free shipping offer: Hawaii and Alaska
Q. Do you offer international shipping?
A. we offer DHL Express service exclusively for international shipping. Service covers more than 200 countries. Please call us for more details.
Q. How can customers place orders for international shipping?
A. To place orders destined for countries outside the USA, customers are advised to call our toll free number listed below. Please be advised that in addition to shipping costs, there are customs, duties, and other taxes that may be applied. These taxes vary from one country to another. Detailed quotes for shipping costs and all applicable duties and customs taxes will be provided in a timely manner.
TheCellarOnline.com
The Cellar Wines and Spirits
3550 G San Pablo Dam Road
El Sobrante, CA 94803
Phone: 510-243-6600
Fax: 510-243-6700
Info@TheCellarOnline.comGuarantee
Please call us if you recieved a bottle that is off-conditioned. All bottles 10 years or older are purchased at the buyer's risk.
Disclaimer
Prices are subject to change without notice. TheCellarOnline reserves the right to correct any price and or discount due to errrors or other circumstances beyond our control. Orders of items that are hard to get, rare , or alocated will be shipped in as fair a manner as possible.
Shipping
We ship by UPS for domestic shipments and by DHL for international shipments. All orders are insured when shipped. Shipping charges are applied to your total order in real time during the checkout process. To prevent underage purchases, an adult signature is required by law for all deliveries. Must be at least 21 yrs old.
We do not sell, nor ship to minors.
Laws Concerning Shipment of Wine.
Currently under U.S. Law we can only ship wine to the following states: AK, AZ, DC, FL, CA, CO, GA, HI, ID, IL, IA, LA, MI, MN, MO, NC, NY, ND, OH, NE, NM, NV, OR, PA, RI, SC, TX, VA, WA, WI, WV, WY. We are constantly keeping a keen eye on these laws as future progressions are made.
If you are ordering from, AL, AR, DE, IN, KS, KY,MA, ME, MD, MS, MT, NJ, OK, SD, TN, UT, there is a law present that does not allow us to ship wine directly to you. There is another way, and that involves shipping it to a business that has a liquor license. Please call us for more information at: (866) 668-7734.